Complaint & Trademark Policy for

We respect the intellectual property of others, and expect everyone who uses this site to do the same.

Copyright Policy

Copyright complaints. If you believe someone is infringing your intellectual property rights, let us know via the procedure below. We'll process and investigate your notice in compliance with the Digital Millennium Copyright Act (DMCA) and other applicable intellectual property laws within 7 business days. The most efficient way to submit a complaint of copyright infringement is to email our Copyright Agent at support@freehelp9.com (subject line “DMCA Takedown Request”) or send us a letter at , Attention: DMCA Takedown Request, . Your notice must include:

• A description of the work you think has been infringed;
• A description of where the material you think is infringing is located on our services (detailed enough so that we can find it, including identifiers like message links or other IDs);
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law, and that the information in your notice is accurate;
• A statement, made under penalty of perjury, that you are the copyright or intellectual property owner, or authorized to act on the copyright or intellectual property owner's behalf;
• Your name and contact information so you can be reached including mailing address, telephone number, and/or email address;
• Your physical or electronic signature.

There are legal and financial consequences for fraudulent or bad faith submissions. Please confirm that you are the rights holder, or have the authority to act on the rights holder's behalf, and that you understand the repercussions of submitting a false claim.

Counter-notices. If you believe that your removed or disabled content did not infringe any intellectual property rights, you may send our Copyright Agent a counter-notice with the following information:

• Identification of the content that's been removed or disabled and the content's location before it was removed or disabled;
• A statement that you have a good faith belief that the content was removed or disabled as a result of a mistake or a misidentification of the content;
• Your name and contact information so you can be reached including mailing address, telephone number, and/or email address;
• A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, to the Northern District of California, and that you will accept service of process from the person who notified of the alleged infringement;
• Your physical or electronic signature.

Complaint resolution. If our Copyright Agent receives a valid counter-notice to a complaint, we'll forward it to the complaining party. If there's still a dispute, it's up to the parties to then resolve the issue in court. Unless the copyright owner notifies us that they have filed an action seeking a court order against the content provider, member, or user, the removed content may be replaced, or access to it restored, in 7 business days or more after receipt of the counter-notice, at our sole discretion. Infringement consequences. We may delete or disable content alleged to be infringing. It's our policy to terminate account holders who we determine to be repeat copyright infringers.

Trademark Policy

Trademark complaints. If you believe someone is infringing your trademark rights, let us know via the procedure below. To submit a complaint of trademark infringement email support@freehelp9.com with the subject of “Trademark Complaint”. Please provide all the information requested in the form. If you submit an incomplete report, we will need to follow up about the missing information, which will likely delay the processing of your request.

Once we have reviewed your request, we will inform the user or server owner of your complaint. We may provide the account holder with your name and other information included in the copy of the report. 

Trademark appeals. The user will have 7 days to respond (or longer if required by law) and make a good faith representation that they have a legally defensible claim to use the mark.

Complaint resolution. If we do not receive a response from the subject of the complaint, the content will remain down. If we receive a valid counter-notice, we will inform the complainant. It will be the responsibility of the complainant to seek alternative methods to enforce their trademark rights.

Infringement consequences. If we determine that you violated our trademark policy, we may terminate your account. It is our policy to terminate account holders who we determine to be repeat infringers, and it is within our discretion to ban an account upon receiving a single valid complaint.